Last Updated: 13 June 2026
Overview
DBM INSTITUTE is committed to transparency in all financial dealings. This Refund Policy outlines the terms and conditions under which refunds may be granted to students or centre applicants.
1. Course Fee Refund
Refund eligibility depends on the timing of the cancellation request:
| Cancellation Timeline | Refund Amount | Processing Time |
|---|
| Within 7 days of admission (no classes attended) | 90% of fee paid | 15 working days |
| Within 7 days of admission (classes attended) | 75% of fee paid | 15 working days |
| 8 to 30 days after admission | 50% of fee paid | 21 working days |
| After 30 days of admission | No refund | N/A |
2. Non-Refundable Charges
The following fees are non-refundable under any circumstances:
- Registration/Application fee
- Examination fee (once exam is scheduled)
- Certificate issuance fee
- Study material charges (once issued)
- ID card charges
3. Refund Process
To request a refund, follow these steps:
- Submit a written refund request at your training centre with your registration number and fee receipt.
- The centre will forward the request to the District Centre for verification.
- After approval from the Head Office, the refund will be processed.
- Refund will be credited to the original payment method or via bank transfer.
4. Centre Agreement Refund
For training centre franchise/partnership deposits:
- If agreement is cancelled before centre activation: 80% refund within 30 working days.
- If cancelled within the first 6 months: 50% refund within 45 working days.
- After 6 months of operation: No refund on agreement deposit.
5. Online Payment Refunds
For payments made online:
- Failed transactions where amount is debited will be auto-refunded within 5-7 business days.
- If auto-refund doesn't occur, contact us with transaction details for manual processing.
- Refunds for online payments will be credited to the same payment method used.
6. Exceptions
Refund requests may be considered on a case-by-case basis for:
- Medical emergencies (with valid medical documentation)
- Transfer to another city/state (with proof of relocation)
- Course cancellation by DBM INSTITUTE (full refund guaranteed)
7. Contact for Refund Queries
For any questions regarding refunds, please contact:
DBM INSTITUTE — Accounts Department
Email: accounts@dbminstitute.org
Phone: +91 XXXXX XXXXX